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tomdthorpe
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Factory reset Hub 3 as requested due to internet issues. After, the telephony is disabled.

After factory resetting my Hub 3 as requested by Virgin Media, telephony has now been disabled.

So now no phones are working, and they were working fine before the reset.

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Paul_DN
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Re: Factory reset Hub 3 as requested due to internet issues. After, the telephony is disabled.

Hi Tom,

 

Thanks for reaching out to us in our community and welcome, I am sorry to hear your phone has stopped working after a pin reset. I have tried to have a look our end however wasn't able to locate your account with the details we have for you.

 

Can you expand a little on what is happening, is your phone connected to the Router?

 

So I can help further and have a look I will send you a invite into a private chat, please click on the purple envelope to accept?

 

Regards

 

Paul.

 

 

 

 

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