Virgin Media Community

[260543]

For the last 2 months, the phone landline in my area has been down more than it has been up.  I have lost count of how many calls I have made to complain.  I am concerned that elderly neighbours, who have no mobiles, are being put at risk.  It is totally unacceptable that this ongoing fault cannot be rectified.

[Travis_M]

Hi @260543

Thanks for posting on our community forum!

I can see you've spoken to our team this morning and they've raised this as an outage work order so our team can begin investigating this.

Regards

[260543]

Hi

This is what I am told every time I report a fault but it never seems to be a permanent fix.

[Travis_M]

I understand @260543 - The team have investigated this and deemed opening the work order necessary so this can be investigated by our second line team as no area outage is flagged to myself so our second line team will take a deeper look into this.

Regards