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Jak1977
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Extra charge

Hi Team, 

I am getting charged for Mobile phone calls even though I am on Talk More Anytime. 

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Katie_WT
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Re: Extra charge

Hi there @Jak1977

 

I am sorry about this - are they normal UK mobile numbers? (Please note that it does not include 070 or 076 numbers)

 

Have you gone over 60 minutes at all? 

 

Cheers

Katie - Forum Team


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Jak1977
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Re: Extra charge

Hi, 

numbers begin with 074 and 077. 

All calls are less than 60mins 

I have been getting charged for the last 2or3 bills. 

Thank you 

jak

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Steven_L
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Re: Extra charge

I can take a look at this for you but would need to do so over a private message, so that we can pass account security and confirm the package that you're on is correct.

 

I will drop a private message over in a moment, please respond and we can get this started.

 

Regards

Steven_L

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Jak1977
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Re: Extra charge

Hi Steve, 

please can you send the email. 

Thank you 

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