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Olderbloke
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Extra charge for calling the same local area code as mine

Hi,

I have talk more anytime on my home phone, yet I am being charged extra for calling a number with the same area code as mine. The number starts 01462. All calls are less than 40 minutes . Other local numbers seem ok. 

Anyone know why this is.

ive tried to get through to virgin without success.

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Chris_W1
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Re: Extra charge for calling the same local area code as mine

Hi Olderbloke, thanks for the message and sorry to hear that you have been charged for calling the number, can you confirm how long the duration of the call was for? Calls over 60 minutes will be charged at the standard rate. Chris 

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Olderbloke
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Re: Extra charge for calling the same local area code as mine

Hi Chris,

Thanks for your reply. As I said previously all call were less than 60 minutes. The last on was for 37 minutes. I can't confirm some of the earlier ones as it requires me to contact virgin. I have no intention of being put on hold for 45 minutes by virgin, only for the call to be disconnected. 

Regards 

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Martin_N
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Re: Extra charge for calling the same local area code as mine

Can you confirm if this number is to a company or a residential home?

 

^Martin

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Olderbloke
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Re: Extra charge for calling the same local area code as mine

Hi Martin,

it's a residential home of a friend.

regards

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Lisa_CC
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Re: Extra charge for calling the same local area code as mine

Hi Olderbloke,

 

Can you check your bill via your online account to see whether the charges has always been like this or just recently? Can you tell us when it started to happen for example so we can investigate?

 

Thanks,

 

Lisa

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Olderbloke
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Re: Extra charge for calling the same local area code as mine

Hi Lisa,

I can only check my bill on line back 12 months so I don't know if these charges were going on my bill before that. Usage charge for non itemised calls working back from September this year were £1.44, £1,08 £1.44 £0.72 £1.44 £2.88 £2.16 £0.26 £1.08 £1.34 £1.08 £0.72. I would have to phone Virgin to get a better detail.

thanks for your help

regards 

 

 

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Lisa_CC
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Re: Extra charge for calling the same local area code as mine

Thanks. Let me send you a Private Message so I can take a look for you.

 

Regards,

 

Lisa

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