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Lsbedford
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External junction box cover missing

We have just noticed that the outside junction box cover is missing and the cables are exposed. Can we get this replaced?

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Akua_A
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Re: External junction box cover missing

Hi @Lsbedford

 

Welcome to our community forums and thank you for your first post.

 

Sorry to hear about your brown box and exposed cables. We can understand your concern and want to do our best to help. Are you able to take a picture of this so we can further assess this for you?

 

Thanks,

Akua_A
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Lsbedford
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Re: External junction box cover missing

Have tried not sure how to attach them.

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Akua_A
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Re: External junction box cover missing

Thank you for getting back in touch with me @Lsbedford.

 

When replying please look for the camera icon which says attach photos and attach the relevant images.

 

Please let me know how you get on.

 

Thanks,

Akua_A
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Lsbedford
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Re: External junction box cover missing

I know but it does not attach them when I select them ! The photos are there but it won't attach.

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Akua_A
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Re: External junction box cover missing

Thank you for letting me know @Lsbedford.

 

In this case, I have sent you a private message regarding further ways to proceed with this box cover issue. Please look out for the purple envelope on the top right hand corner of the page and provide a response when possible.

 

Thanks,

Akua_A
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Akua_A
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Re: External junction box cover missing

Thank you for letting me know @Lsbedford.

 

I have made a note of this on the account in case we need to contact you. 

 

Please also let us know how the appointment goes and if you need any further help.

 

Thanks,

Akua_A
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Lsbedford
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Re: External junction box cover missing

Thank you will do. 

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Lsbedford
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Re: External junction box cover missing

Thank you for arranging this appointment everything went well and it now has a new cover. 

Lynne.

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Zoie_P
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Re: External junction box cover missing

Hi Lsbedford, 

Thank you for reaching out and letting us know 🙂

Glad to hear all went well.

Zoie

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