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External brown junction box missing

Hi

The brown junction box is missing from the front of my house, lost in the recent storms. Can this be replaced please? The cables are currently exposed to the elements.

Thanks in advance

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Re: External brown junction box missing

Hi there @rmunton

 

Thank you for reaching out and welcome to the forum.

 

We will be able to get a tech booked to come and get this sorted. Please could you provide us with a picture so we can advise the tech. 

 

Kind Regards 

Zak_M

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Re: External brown junction box missing

Hi,

Here is a picture of the cables with no cover as per your request.

Regards,

Richard MuntonVM no junction box cover.jpg

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Re: External brown junction box missing

I see the pic is not showing as a jpg. What pic formats do you accept?

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Re: External brown junction box missing

Thanks so much for that @rmunton - we can indeed see the picture; we just need to allow it to be approved before it is visible on our pages 🙂 

 

We can certainly get a technician out totally free of charge to get this replaced for you - I'll need to pop you a Private Message so we can confirm we have located the correct account and go through security. 

 

Once done, we can book the appointment with you. 

 

Please look out for the Purple Envelope at the top right of the page and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


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Re: External brown junction box missing

Hi there @rmunton

 

Thanks for your Private Message yesterday - I can confirm that the appointment has been booked for you. 

 

Someone over the age of 18 needs to be home during the visit - if you need to change it for any reason, please just pop me a reply to my private message. 

 

Hope all goes well with the visit - feel free to keep us posted. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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