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Anonymous
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Message 11 of 30
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Re: External Brown junction box

nope, you can't No more than you can remove the electronic or gas box.
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Zak_M
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Message 12 of 30
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Re: External Brown junction box

Good morning @Jacob5 

 

As advised we wouldn't remove the cables from the property, however if the cables outside the property (the brown box) we can get someone to come and fix the cover. 

 

Kind regards,

Zak_M

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george_wright1
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Message 13 of 30
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Re: External Brown junction box

Hi Alex,

Please can you try to book again? I couldn't make the original time and replied to the automated text but have had no followup contact to rearrange. 

thanks

 

 

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John_GS
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Message 14 of 30
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Re: External Brown junction box

Hi george_wright1

 

Thanks for posting. 

 

I've rebooked the slot and you can check here

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Beckieb
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Message 15 of 30
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Re: External Brown junction box

Hi,

We have a broken brown junction box that is also exposing the wires. We aren’t currently a Virgin customer though, is there anyway the box can be fixed so it isn’t dangerous?

Many thanks

Beckie

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David_Bn
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Message 16 of 30
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Re: External Brown junction box

Good Morning Beckieb,

 

Thanks for your message and I'm sorry to hear the brown box is exposing wires.

 

I'll drop you a PM for some details, and I'll arrange to have this fixed for you. Check out the purple envelope in the top right hand corner

 

Kindest regards,

 

David_Bn

ngask
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Message 17 of 30
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Re: External Brown junction box

Hi I've got the same problem - the cover for tour external junction box is missing its cover and the cables are exposed - is it possible to get this replaced please?  

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Zak_M
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Message 18 of 30
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Re: External Brown junction box

Good morning @ngask 

 

Welcome to the forums and thank you for taking the time to post. 

 

Please could you provide us with some photos of the box so that we are able to provide them with the AFM. 

 

Kind regards,

Zak_M

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Beckieb
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Message 19 of 30
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Re: External Brown junction box

4964CB99-D3C5-417C-9616-75E31D4E8A9A.jpeg

Here you go again, junction box photo attached! 

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Zak_M
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Message 20 of 30
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Re: External Brown junction box

Sorry @Beckieb 

 

That was meant for @ngask, Dave has got the ball rolling on yours.

 

Kind regards,

Zak_K

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