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Surrfrog
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External Brown junction box

Hi the cover for the external brown junction box outside our house id missing and the cables are exposed to the elements is it possible to get this replaced?

 

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Alex_RM
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Re: External Brown junction box

Hi Surrfrog,

 

Thanks for posting and welcome to our community 🙂

 

Sorry to hear the box outside is a mess, if you can please pop me over a private messages with the address details I can arrange to send an engineer to fix this 

 

Alex_Rm

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Alex_RM
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Re: External Brown junction box

Hi Surrfrog,

 

Thanks for sending the details over 🙂

 

I've arranged for an engineer to come and resolve this.

 

Alex_Rm

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Surrfrog
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Re: External Brown junction box

Many Thanks

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Corey_C
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Re: External Brown junction box

You're welcome, Surrfrog

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george_wright1
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Re: External Brown junction box

Hi Alex,

I have the same issue with a damaged brown box on the front of my house. Can we organise an engineer to come and fix it for us?

Thanks.

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Alex_RM
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Re: External Brown junction box

Hi george_wright1,

 

Thanks for posting 🙂

 

I've arranged to get this sorted for you, you can view the time and date of the appointment via your online account here

 

Alex_Rm

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Jacob5
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Re: External Brown junction box

Hi Virgin,

I moved into a property in January, outside the property i have a damaged external junction box with exposed wires and front cover missing. Is there any chance this could be removed with the wires?

I also have a white box like the brown external one inside my property which i would liked removed aswell? 

Is this something you could assist with or point me in the right direction.

Thank you for your help.

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Anonymous
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Re: External Brown junction box

VM will not remove cabling as they are classed as utilities. They will repair them if needed.
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Jacob5
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Re: External Brown junction box

Hi,

Even though this is my own property, I cannot have the black wires and external brown box that are attached to my house removed. I have never been with virgin and are currently with sky.

The wires are currently hanging off the wall at the moment.

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