Hi the cover for the external brown junction box outside our house id missing and the cables are exposed to the elements is it possible to get this replaced?
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Thanks for posting and welcome to our community 🙂
Sorry to hear the box outside is a mess, if you can please pop me over a private messages with the address details I can arrange to send an engineer to fix this
Thanks for sending the details over 🙂
I've arranged for an engineer to come and resolve this.
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You're welcome, Surrfrog
I have the same issue with a damaged brown box on the front of my house. Can we organise an engineer to come and fix it for us?
Thanks for posting 🙂
I've arranged to get this sorted for you, you can view the time and date of the appointment via your online account here
I moved into a property in January, outside the property i have a damaged external junction box with exposed wires and front cover missing. Is there any chance this could be removed with the wires?
I also have a white box like the brown external one inside my property which i would liked removed aswell? Is this something you could assist with or point me in the right direction.
Thank you for your help.
Even though this is my own property, I cannot have the black wires and external brown box that are attached to my house removed. I have never been with virgin and are currently with sky.
The wires are currently hanging off the wall at the moment.