Extend ring time on landline

[Lelli]

Hi. Would it be possible to extend the ring time on a virgin landline. This is not my landline but my dads who is quite elderly. It is only ringing about 5times before the voice-mail clicks in and he does not always manage to get to the phone in time.  Please advise. 

[Reece_MH]

Hi Lelli 👋

Thanks for your post, and welcome to our Community Forums. 

I'm sorry to hear there is some trouble with the amount of rings on your Dad's landline. We can certainly look into the possibility of extending the rings, but this is dependent on the area and setup of the Landline service in that region.

Please look out for my private message in the top-right, purple envelope so I can assist further.

Thanks,