Virgin Media Community

[Fancypants38]

Could someone please tell me how to get the ring time extended on my phone?

My husband is disabled and struggles to answer it in time before it goes to answerphone. 

[Katie_WT · Accepted solution]

Hello there @Fancypants38

Welcome to our Community and thanks so much for your first post - we are more than happy to help you extend your voicemail rings; they can be extended to a maximum of 10 rings which is around 25/30 seconds depending on your handset. 

I've not been able to locate your account from your forum information so I will need to pop you a private message so we can take some details from you

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[Katie_WT]

Hi there @Fancypants38

Thanks so much for your Private Messaged over the weekend - I am sorry about the delay in replying, that had come in after I had finished for the weekend. 

I have no requested to have the rings extending for you and this should be working within around 24 hours 🙂 If they're still not ringing for around 25 seconds after 4pm tomorrow, pop back and let us know. 

Cheers

[Fancypants38]

Thank you

Will let you know if it doesn’t work. If it does thank you very much.

Sally

[Katie_WT]

More than welcome Sally - it should go ahead without issue. 

Have a nice evening; stay safe 

[Fancypants38]

Hello there

I am afraid it hasn’t worked, the phone is still only ringing about 4 times.

Please can it be fixed to ring the maximum times?

Kind regards

Sally Carey

[Zak_M]

Thank you for coming back to us,  

I have taken a look over things on our end and the information has been placed on there. 

We have asked for it to be extended to 10 rings. 

There is a little backlog that the team are working though so it might take a little longer than 24 hours.  

Are you able to let me know if this is now working? 

Kind regards,

Zak_M

[Fancypants38]

I am afraid it has not worked so far 

[Zak_M]

Thank you for coming back to me. 

I will check again tomorrow and let you know how things are looking. 

Kind regards,

Zak_M

[Fancypants38]

I am afraid this still has not worked.

please can it be fixed, my husband is now blind and I cannot having trying to get to a phone quickly in case it rings off. Today he tripped over his shoes trying to get to the phone in time.

He worries the hospital are trying to call him as they wont leave a message.

Kind regards

Sally Carey