@Maureen5 Please don't create multiple threads for the same issue, it is against the forum rules. I have merged your threads.
It can take the VM staff a few days to respond on the forum as they are currently very busy. If you are prepared to wait then I'm sure they will do their best to help, but if you need a faster response then calling VM again would be my suggestion.
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Scott
My setup: VM TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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