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Existing customer want to move back to Talk More Anytime

Hi,

When I log in to upgrade my phone package - I don't see the option to go to Talk More Anytime - I'm currently on Talk Weekends (after being on Talk More Anytime) and was put on that when getting a discount applied - I didn't notice the change until the bill for £50 of calls came through the following month.

This should have been called out by the person on the phone at the time of change - and I should be able to switch back. But I can't - and now there's no way to contact anyone!

Anyone else in the same boat ? Is there a way someone at Virgin Media can PM me and look into this from home?

Thanks

MC

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Re: Existing customer want to move back to Talk More Anytime

The easiest way to get a hold of someone is to message our first-line support on our live online chat. They are the best chance of getting someone to fix this issue.

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!

Fancy £50 off your bill? Ask me how and you might just get it!

I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

Here to help! I'm a technician helping out whilst working from home. Find out more


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Re: Existing customer want to move back to Talk More Anytime

Tried that, waited two hours for an agent to respond. Gave up. 

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