How do I go ex-directory? Does it come under technical issues or package changes when contacting Virgin Media? Or something else?
Thanks for the post Ajayn and welcome to our community.
Do you still need assistance with this?
Really sorry for the delay between responses Ajayn.
You can find out more about this here if you've not already been able to speak to the team about this.
If you do still need help then please pop me a personal message and I can help from there 🙂
This has all been sorted for you now @ajayn, please check the services over the next 24 hours and let me know when it's applied.