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AliWallace
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Evening and weekend calls

I’m trying to understand why I’m getting charged for evening calls when I’m on an ‘talk more evenings and weekends ‘ package. Can anyone advise me please? 

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nodrogd
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Re: Evening and weekend calls

The two things that people normally fall foul of are:

1) Exceeding the call limit of 60 minutes per call.

2) Making calls before 7pm (inclusive calls are 7pm to 7am weekdays & 7pm Friday to 7am Monday for weekends).

Virgin BB TV Landline. Freeview/Freesat HD, Virgin Mobile, Tesco Mobile. Cable customer since 1993

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Roger_Gooner
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Re: Evening and weekend calls

Weekend calls are midnight on Friday to midnight on Sunday.

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nodrogd
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Re: Evening and weekend calls


@Roger_Gooner wrote:

Weekend calls are midnight on Friday to midnight on Sunday.


If you are on Talk Weekends. With Talk Evening & Weekends the inclusive runs continually from 7pm Friday to 7am Monday.

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Roger_Gooner
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Re: Evening and weekend calls

Regardless of the call plan you're on VM has the same Friday midnight to Sunday midnight for weekends.

https://www.virginmedia.com/shop/phone/compare 

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RuthCh
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Re: Evening and weekend calls

I am being charged for Evening and Weekend calls even though I have the Talk Evening and Weekends Calls package. These are calls that are within the parameters of the package (With Talk Evening & Weekends inclusive runs continually from 7pm Friday to 7am Monday and from 7pm weekdays). Can anyone help with this?

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RuthCh
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Re: Evening and weekend calls

Ignore me, just realised they are calls exceeding 60mins. Must put a timer on
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Zoie_P
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Re: Evening and weekend calls

Hi Ruth, 

Thanks for your post, I am sorry about your charges. We are not ignoring you this is not an instant post forum we do let the community help with your issue before we get involved. What does your bill advise? Was it for certain numbers? 

thanks,

Zoie

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RuthCh
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Re: Evening and weekend calls

All OK Zoie, I realised they exceeded the 60min time limit. Thanks for responding.

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Zoie_P
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Re: Evening and weekend calls

Thanks for your reply and for getting back to us with an update 🙂

Stay safe and thanks for using our forums 

Zoie

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