Engineers to my parents home

[rockpiler]

This morning my parents and my own landlines both stopped working.  I managed to contact Virgin Media who sorted out my landline and it is working fine now.  However, they could not sort out my parents landline.  They told me that an engineer will call to visit them to sort it out on the 6 Novermber.  They said that they would send an email with confirmation time.  They have not had the email.  That means that they have no idea when to expect the engineer visit.  Please can you help by telling me how I can find out these details to pass the info on to my parents?  Thank you? 

[Ilyas_Y]

Hey there @rockpiler, thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear that no communication has been sent.
You can sign in here to My Virgin Media and check the appointment.
Let us know how it goes.

Kind regards,
Ilyas.

[rockpiler · Accepted solution]

Thanks for the info.  It did not really help as I don't have a mobile phone or apps.  I did sort it out though.  I phoned them from my phone at home to get the appointment time.   

[Kath_F]

Hi rockpiler, 

Thanks for coming back and letting us know that you managed to get things sorted. 

Just for future, the My VM page can be accessed on the same device as you're accessing the forums on 🙂

Let us know if you have any further issues. 

Thanks, 

[rockpiler]

Hi - thanks for the info.  I do realise that I can get info by logging in to my account.  However, this was their account and I could not log into it as I don't have their passwords and so on. 

[Ayisha_B]

I see! You can help your Parents sign up for MY VM here by clicking 'register'.

Let us know if you have any further questions.

All the best!

[rockpiler]

Hi - thanks for the info.  They do not use a computer anymore.  They are 90 years old.

[Ayisha_B]

You're most welcome @rockpiler and no worries, we can understand!

If you do require any further support with anything, don't hesitate to reach out. 

Best wishes