Virgin Media Community

[Thommy01]

I had an engineer out 13 days ago to fix the tv but ever since then I have had no phone line

[Natalie_L]

Hi Thommy01

Welcome to the Community and thank you for getting in touch. 

I am very sorry to hear your phone line has not worked since the visit, we would be happy to help get this resolved. 

Before we run some checks, can you please confirm that the cables leading in to the equipment and main socket are secure and without any damage?

Also, do you have a dial tone at all?

Thanks 

[Thommy01]

I have checked everything and no outside line

[Natalie_L]

Thank you for checking Thommy01. 

I will need to run some checks from our side and potentially arrange another visit to put this right so I am going to pop you over a private message now. 

This will be available via the purple envelope on the right of this page. 

Speak soon, 

[Thommy01]

It’s been five hours now and no response 

[Thommy01]

So what’s happening now then as I have been without the phone now since after the engineer had been out to fix the WiFi on 26 April 

[Natalie_L]

Hi Thommy01, 

I have sent you a private message with further details. 

Thanks