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Phil16
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Engineer visit keeps being cancelled

My phone has not been working for a week. An engineer has been booked to visit. Subsequently due to network issues the appointment has been cancelled. When these have been resolved I have had to report the fault again and invest time in obtaining a new appointment. Why is it not possible to check if a fault reported pre outage has been fixed before cancelling the engineer visit?

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John_GS
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Re: Engineer visit keeps being cancelled

Hi Phil16

 

Thanks for posting and welcome to the community. My apologies for the delayed reply and the phone line issues.

 

I've checked the system today and the line is showing as non-contactable. I've scheduled a work order over to our fault management team to get them to hopefully remote fix it, or they'll be in touch if not.

 

Kind regards,

John_GS
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