Engineer didn’t show for appointment to fix phone line today 17/9/2022

[Mocally1]

My Account number is [removed]. Had a 8-12 slot and no show by engineer. I was in and near door so didn’t miss him. Was going to book another but wasting another half a working day is a problem. The inability to access a thing remotely like a human being is impossible with your inadequate system. I await your quick response but any further failure to attend I will immediately close the account 

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Paulina_Z]

Hi @Mocally1,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that your scheduled appointment did not go ahead! I can understand your frustration and we do apologise about this. 

Can you tell us what your appointment was in regards to and if the issue is still ongoing? If so, we'll be happy to help resolve this issue.

Please tell us more about this so we can help.

Thank you.

[Mocally1]

The issue was very crackly phone line so bad Ican’t understand callers. This is a church house so I need to be able to take calls. I had my diocesan tech guy take a look he said it was a virgin equipment problem and he phoned on my behalf (I was present and heard him take a booking for today 8-noon ) I stayed in apart from 9.55 -10.25 but had someone in the house to cover. No engineer showed. This account is in former Parish Priests name which is Standard for us but if we can’t receive calls he’d be instructed by Diocese to cancel as payment is from parish funds 

Rev Maurice Callaghan 

[Akua_A]

Thank you for letting us know @Mocally1

Just to clarify, is the landline issue still ongoing? Would you be able to clear DPA and security on the account if required to further look into this?

Thanks,

[Mocally1]

Yes. Issue ongoing. Regarding Data Protection I don’t see a problem. Have a look at the account with my permission.(I have Fr Mc Mahons old ntl.world email and thunder456 pass but he’s in another parish) and deal with me at email you’re currently using 

M Callaghan 

[Akua_A]

Thank you for letting us know @Mocally1

For confidentiality reasons, we would ask you not to post your personal details here on forums. In this case, I will send you a private message. Please look out for the purple envelope and provide a response when you can.

Thanks, 

[Akua_A]

Thank you for letting us know @Mocally1.

Please let us know how the appointment goes and if you need any further help.

Thanks,