Need help to beek an engineer visit. Tried calling but never get through to an actual person.
Broadband (modem) is in a separate building vs the landlines so I cannot connect the new dongle to the modem.
TV services and telephone are all in the house.
Any moderator able to assist and book an engineer to resolve I'd be most grateful.
Welcome back to the community and thanks for taking the time to post.
I'm sorry that you aren't able to connect the telephone line to your hub, we can arrange for the telephone line to be moved closer to the hub or the other way around, there would be a £25 call out charge to do this unless its part of the changeover to the new fibre phone system, would you like me to arrange a visit to relocate your equipment?
Thanks for coming back to us Snakebite136, I would need to send a private message over to confirm some account details, so that we can pass account security. Please look out for my message and we can get started.