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MalcP
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Engin

My neighbour hasnt had his home phone for 4 days and needs it for his wife's alarm button. There is no service status issue showing and he has followed all instructions with no success. No help line phone number is answering and he is about to cancel his contract. How does he get help please?

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Emily_G
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Re: Engin

Thanks for the post Engin and sorry for the delay in response. 

 

Do you have the account details to hand so we can take this into a private message and take a look? 

 

Thanks, Emily.

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MalcP
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Re: Engin

My neighbour is not here with me but he is [removed] on [removed]. His mobile is [removed]

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Emily_G
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Re: Engin

We would need them to get in touch with us over here themselves to take a look at the account I'm afraid, are they able to do so? 

 

If they can and would prefer they can try calling the team again or text us on +44753 305 1809.

 

^Em

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MalcP
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Re: Engin

All sorted now. An engineer came out and appears to have found the problem

 

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