I too am totally frustrated, the only written communication I have received was a text to ring 150 to book an engineer. I asked for written confirmation which I haven't received. Is this mandatory? are there no options? what effect is it going to have on my calls or my bill? I have 3 extensions currently, can this continue? So many questions I can't find the answer to. Surely this move is a change to contract shouldn't we have received written notice and had to agree to it.
It doesn’t matter if you agree with it or not, there’s no choice. It isn’t just VM, the entire industry is planning on dumping all of the old copper-line (telephone) connections and the underlaying infrastructure by 2025, even if VM were to agree and keep things as they were, the telephone would no longer work as there would be nothing for it to connect to.
Is this mandatory? Yes, well if you want to still have a house landline phone.
There’s no choice? None whatsoever.
Call quality and your bills should be exactly the same.
Lastly extensions, are these phones all wired in to a wall socket or are some of them DECT phones where only one base unit is plugged into the wall and the rest can be free standing anywhere? If they are all wired then the VM engineer will need to run a new wire inside the house from where the hub is to where the ‘master socket’ is or possibly the closest socket with a bit of fiddling with the wiring. If they are all DECT phones then the base unit can be plugged directly inti the hub and the other extensions moved about wherever you want.