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lindamoore33
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Enabled call barring by mistake on landline

I enabled call barring by mistake on my older BT phone dont have the password/pin to cancel it now cant phone out can Virgin cancel it at their end. Have gone round in circles on website for 3 days just want live chat or even  human being to talk to. Help!!

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DJ_Shadow1966
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Re: Enabled call barring by mistake on landline

Hello

From what you have described that is a function of the phone and not the line, what model BT phone do you have as you may have to reset the phone back to factory settings.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Chris_W1
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Re: Enabled call barring by mistake on landline

HI lindamoore33, all we can do here is add/ remove call features from the account, it is likely that there is nothing on the account. Can you do what DJ_Shadow1966, has suggested and try another handset? Chris 

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lindamoore33
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Re: Enabled call barring by mistake on landline

I have tried 3 handsets that I have the line is blocked on all of them I have tried reset on the phone used but that didn't do it it's the forgotten pin it needs it's a BT 3940 I did wonder if there was a default code they would have used but nothing works BT are no help because I am not a customer and their website is useless

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Chris_W1
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Re: Enabled call barring by mistake on landline

Hi lindamoore33, can you confirm what you did to enable the barring? When was this done? Chris. 

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lindamoore33
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Re: Enabled call barring by mistake on landline

4 days ago I was looking to block a number and went into Call barring just to see the options went through and call barring all calls came up then I stupidly pressed ok instead of back and wasn't asked for pin number to enable it  just went straight through and barred calls out in calls still ok

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Chris_W1
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Re: Enabled call barring by mistake on landline

Would you like us to check the account to see if anything has changed on the account? Please let us know and i will get a private message sent over -Chris 

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lindamoore33
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Re: Enabled call barring by mistake on landline

Yes would you check account please  [REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Chris_W1
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Re: Enabled call barring by mistake on landline

We will send you a private ,message. ^Chris 

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