Emergency phone

[John2021]

I recently had an emergency phone fitted when my landline was put on the internet from the copper cable , now virgin want to change it for some other phone or set up , can someone explain why given it’s not that old .

[Alex_RM]

Hi John2021 👋

Thanks for posting, and sorry for any confusion regarding the line.

Can you confirm if your line has already been switched over and is now provided via the hub?

Alex_Rm

[John2021]

Yes , all up and running 

[Alex_RM]

Thanks John2021,

So I can go through a few details with you I've popped you over a private message (purple envelope, top right hand corner)

Alex_Rm