We recently had our phone and broadband installed on 20th Jan 2021, at order placement we requested an emergency back up line but the installation agent was not aware of the request.
He said that he tried to call his manager but could not get through and that he would request this job to be booked in.
We haven't heard anything yet, can someone from Virgin advise us if there is a job booked and if not can it be?
We would rather not be put in a position where we need to cancel our contract within the cooling off period.
Thanks in advance for any help.
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have flagged this to staff - hopefully they can sort it
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Thank you, that's much appreciated!
Sorry to hear that this hasn't been done yet, I can arrange for this to be done for you but would need to confirm your account information, we can do this via a private message.
I will drop over a private message over in a moment.