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Brenda-K
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Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

Tried online... says not taking appointments online ?

Tried my mobile Phone... runs out of credit and cuts off!

Costing £10+ so far and can not get through! Running out of money!

Says wait up to 1 HOUR ?

Can not remember my password?

This can not be right

Please someone help me

What am I supposed to do? I Need phone for emergencies to call Doctor or NHS

HELP

Brenda

 

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Anonymous
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Re: Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can.

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Brenda-K
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Re: Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

Thank you for the quick reply, but I do not know how to text?

Can Virgin support email or phone me on my mobile as I do not understand today's technology

Thank you

Brenda
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Anonymous
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Re: Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

they won't be able to email or call but they will reply here but it might take a few days

@ModTeam can you take a look at this one
Brenda-K
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Re: Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

Thank you everyone for helping so quickly, I'm not sure what else to do?

I hope someone from support can help, but I suppose everyone is busy now with the dangerous virus.

Brenda

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campo7
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Re: Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

Hi

PM some details I will assist you

account number and address please. 

thanks

Richard


Here to help! I'm a manager helping out whilst working from home. Find out more


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John_GS
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Re: Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

Hey Brenda,

 

Thanks for posting and apologies for the phone line issues. 

 

So I can ensure this is sorted out, can I ask a few questions;

 

  • Is there a dial tone on the handset?
  • Can you not ring out or can people not ring in, or both?
  • Have you tried unplugging the phone line and replugging it back in?

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Brenda-K
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Re: Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

Thank you for quick help...

No dial tone anymore?

Can not ring out or ring in

Unplugged and replugged

Bought a brand new phone to test and nothing works! It uses DECT or something like that Digital ? Virgin page says this should work?

Tested lots of time online with Virgin test But still not working. My Son tested today with new phone and Virgin tests and still not working!

I have Direct Message Mod/Support with Virgin ID, Name, Address and Phone Number

Thank you for helping

Brenda x

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Brenda-K
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Re: Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

Hi apcyberax and Forum Team

Good news... the phone is now working ! A nice Engineer called Craig found the fault and fixed !

The reason was the old broadband when broadband first came out by another supplier was dug in years ago, but only couple inches in lawn and de-weeding dandelions in the lawn cut the cable. But it had no sleeve protection, so he fixed a new cable with sleeve protection!

"virtual cookies and dandelion wine" to you all to say thank you 🙂

I think Dandelions are not really weeds, but lovely Yellow Wild Flowers.

Thank you all for your quick help and support. What would I have done without you? 🙂

Brenda x
Anonymous
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Re: Emergency - Aged 85 - Can not get Book Appointment for Phone not working!

always good to hear a positive outcome. So many people would not come back after the fix and it does make the forum like overly full of problems and no fixed.

Please they managed to get it working for you.