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ittaff
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Elderly shielding parents phone dead. No way to contact Virgin for help.

Hi,

My elderly parents who are also Virgin customers have no way to contact Virgin to report a fault. There phone is their main contact with the outside world as they are shielding due to age and severe underlying health issues.

Does anyone know how I can contact Virgin to report their fault for them? Twitter account ignores requests, 0345 number is is pointless. They have no computer (or email address), Virgin doesn't send them bills, so they have no online account or clue of their account number. I live in Yorkshire and they live 300 miles away in Wales.

It is urgent that I report their fault.

There are no service status issues in their area.
They have no dial tone
Their phone is plugged into the wall ok.

Thanks

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Gareth_L
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Re: Elderly shielding parents phone dead. No way to contact Virgin for help.

Hello ittaff

Can you please check your private message from me 

I Will need to take your parents details so I can look at getting a engineer booked out 

I cant promise when but will be able to check for you 

Gareth_L

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ittaff
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Re: Elderly shielding parents phone dead. No way to contact Virgin for help.

Just trying to find the messages now... thanks.
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ittaff
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Re: Elderly shielding parents phone dead. No way to contact Virgin for help.

Just waiting for your DM reply now Gareth_L.

Thanks...
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Gareth_L
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Re: Elderly shielding parents phone dead. No way to contact Virgin for help.

Hi ittaff,

Now the engineer is booked, can you please let me know how the visit goes 

Once it has been fixed, I will need to work out how much loss of service credit is due back 

Have a lovely Christmas and pass on my apologies to your Parents 

Gareth_L

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