Elderly relative unable to pass security questions
We have today discovered that an elderly relative who has recently been diagnosed with Alzheimer’s has had her phone and Tv cut off. We are unsure why as we can not get past the security checks as she can no longer remember the answers. Normally bills are paid by DD which as far as we can see is still set up. We are currently away and so a family friend has tried to pay any balance on the account but the automated system told them that ‘if’ the payment is accepted then the phone will not be turned back on automatically we would have to call but then we will be back to the fact that no one will speak to us without getting passed the questions. Any suggestions would be gratefully received!!