Hi, My elderly parents have had their phone line disconnected. This has been from around 6 April 2023 and has not yet been resolved. Called on Saturday 15th April and was told it would take 72 hrs to reconnect on Thursday 20 April early morning as there was still no connection, spent nearly 2 hrs going around various departments in your call centre and was finally told it would be re connected in 24 hrs, this has now expired and still no landline. Call centre are saying my parents requested a disconnection, they have not, they are still on contract and have paid a bill taking them to May 2023 with land line and call anytime on it. My parents are elderly and are awaiting a hospital appointment, my father has wasted all his money on his pay as you go phone trying to get through before I was available to use my mobile phone to call. They now have no phone at all.
This is not an acceptable level of service to vulnerable persons. Please reinstate their land line as it is their life line.
