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OliverX
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Elderly neighbour, no phone, no internet - no personal alarm

Checked on a 90 year old friend and neighbour - VM customer London Area 15. Her router shows continually updating. She has no phone or internet and so her personal alarm is not working. I tried rebooting the router 3 times. Also checked connections and plugged her phone directly into the router (rather than through personal alarm). I have most of her VM details as I have helped her with issues previously - I may be a named person on her VM account.

Does she need an engineer visit or is there anything else I can try from her end?

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Laurie_C
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Re: Elderly neighbour, no phone, no internet - no personal alarm

Hi OliverX,

 

Thanks for getting in touch about this. I'm just going to send you a private message so that I can take some details.

 

Cheers,

Laurie

Laurie_C
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