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260543
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Elderly neighbour can no longer use 1471

Hi I'm trying to help my elderly neighbour who, after a repair to her line, can no longer use 1471.  She has tried reporting this via 150 but to no avail.  Is there anything can be done to help.  She relied a lot on this service as she is hard of hearing.  

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Steven_L
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Re: Elderly neighbour can no longer use 1471

Hey @260543,

 

Thanks for taking the time to help our customer with their 1471 issue.

 

I would need to request a few details via a private message and I can get this looked into right away, I will send a private message over now to request the details in a moment. 

 

Regards,

Steven_L

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Steven_L
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Re: Elderly neighbour can no longer use 1471

Thanks for coming back so quickly with the requested details @260543.

 

Please can you ask your neighbour to check the feature now? The 1471 feature had been removed in error during the technician visit and should be back on and working correctly as of a few minutes ago, when the feature was re-added back onto the network.

 

Please let me know if they have any further issues.

 

Regards,

Steven_L

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260543
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Re: Elderly neighbour can no longer use 1471

Hi Steven

She now has 1471 and is absolutely delighted.

Thank you so much for your assistance.

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Steven_L
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Re: Elderly neighbour can no longer use 1471

No problem @260543, glad that I could help to get this sorted for our customer.

 

Please let us know if you or your neighbour has any issues with their services.

 

Regards,

Steven_L