Elderly mother landline has no dial tone

[Linzie76]

Elderly mother cannot make or receive calls, noticed approx 3 days ago, very frustrating trying to report it as can only get as far as automated service so unable to speak to a real person to explain the issue/fault in detail. She needs her landline for doctors/hospital and in emergencies, No fault with actual phone as we tried another and that has same issue, absolutely no dial tone whatsoever, if not fixed soon she wants to leave Virgin altogether!

[Nathan_B]

Hi there @Linzie76, welcome to our forum and thanks for your post.

I'm sorry to see your mother has no working landline. Have you been able to check our service page here to see if this is due to any known issues in the area?

If there are no issues I would also recommend checking our landline help page here to see if this helps.

If you need more support after this, let us know and we will be happy to help. 

Regards

Nathan

[Linzie76]

From using the online service no issues have been reported in the area. My mother only has the landline, she has no other services i.e. broadband or tv box from Virgin. I am having to use my own phone to try contact the Virgin team but it is proving fruitless 

[Linzie76]

Using the help page was no help at all, it didn't have the issue that i wanted to report and no answers to solve the problem

[Nathan_B]

Thank you for checking this, I will send you a PM to confirm the details of the affected account to check this further.

Regards

Nathan

[Nathan_B]

Hi there @Linzie76, thanks for getting in touch with my via PM.

I'm glad to see that this issue has now been resolved, if you need any further help, we will be happy to assist.

Regards

Nathan