Elderly lady needs help

[LNeve]

My 85 year old mother had her phone switched off last week. Her hairdresser kindly rang and got it reconnected but she now needs to upgrade.  She does not recall any letter and has not been sent an adapter.  She will not be able to fit it herself anyway. How do I organise someone from Virgin to go to her house and sort out the upgrade? 

Thanks

[Reece_MH]

Hi LNeve,

Thanks for your post, and welcome to our Community Forums.

I'm really sorry to hear the landline was switched off unexpectedly last week. So we can get somebody out to process the upgrade, I'm going to pop you a private message for some more details.

Please look out in the top-right of our forums, in the purple envelope.

Thanks,