Virgin Media Community

[Lee_Enfield]

I have an elderly neighbour who is having problems with her Virgin land line. It is not working at all and as she knows I also have a Virgin line she said would you mind reporting the fault to Virgin. She is very concerned because her emergency care company are attached to this line and if she needed help would be unable to contact them.

If you send me a secure private message, I can let you have her landline number and address.

Thank you,

David Lee

[Emily_G · Accepted solution]

Thanks for the post Lee_Enfield.

I'll pop you over a private message now, we can take a look at this without security but wouldn't be able to confirm details without passing this. 

I'll include the questions for you if you can try pass this but not to worry as if not possible we'll still look into the fault and send an engineer if needed.

Thanks, Emily.