Virgin Media Community

[LouBer]

Hello my elderly Mother's landline isn't working.  The actual phones are ok but no dialling tone and when I ring her, the voice says there is a fault on the line.

Please help

[Alex_RM · Accepted solution]

Hi LouBer,

Thanks for posting and sorry to hear there's an issue with your mothers line, 

I've had a look at the account and can see an outage has been raised as you've advised. 

The estimated fix time for this is today at 6pm.

Please keep us posted with how you get on.

Alex_Rm

[LouBer]

Thank you, I managed to speak to someone on the phone and the landline appears to be working again.  Thank you.  On a separate issue, can you check which email address is linked to my mum's account?  It might be my dad's and he has been passed away a few years now? Thank you.

[Alex_RM]

Great to hear 🙂

I can certainly check the email for you, I'll just need a few more details from you for this so I've popped you over a private message.

Alex_Rm