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Elderly Grandmothers Careline - No Outbound - No Inbound

Just joined


I am not a customer but my blind elderly grandmother (91) is and I have just received an email from her careline provider that there is something wrong with the line and they are unable to reach her.

She and thurrock council careline need this resolved as soon as possible as she is regular faller.

I couldnt find a support email address to send and am reaching out here.

I do have her details including customer number.  You can contact me via this new forum accounts email address for private information.  You can also contact me via that email address so that I can be in attendance for the engineer.


Lee Hockley



Super solver

I have flagged your post to the staff team Lee for their attention. 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Just joined

Thank you.

Hey llhockley, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

I am going to send you a PM now, please do look out for my message. Cheers 

Matt - Forum Team

New around here?