EMERGENCY - need landline fixed

[Marcus1969]

Hi, I'm in a very vulnerable situation and need my landline fixed or replaced as it's not working. I can get online but cannot ring them now. Is there any way I can contact someone in Virgin online asap as I am reliant on my landline phone and desperately need to get this sorted straight away! Please help, I've been with them 13 years!

[Steven_L]

Hi Marcus1969,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your landline at the moment. What issues are your currently having with the line?

Kind Regards,

Steven_L

[Marcus1969]

There's no dialling tone on my landline, I'm supposed to be switching over to the fibre network on 21st as per this email: 
We recently told you that on 21st November 2023, your home phone service will switch to our fibre network. This means it’ll run through the Virgin Media Hub.  

But I need my landline until then and I cannot be cut off like this, as I'm seriously ill and I was mugged on Feriday and I need access to my phone for doctor's and support! Please send an engineer or have someone look into why there's no dial tone as I am in severe difficulty due to you now!

[Marcus1969]

 My email and internet still seems to be working but I need my phone asap!

[Steven_L]

Thanks for coming back to us Marcus1969, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Marcus1969]

Hi I replied to your message with full details please respond!

[Marcus1969]

Hi, can you please send me an email or something I can contact you on!

[Steven_L]

You have posted on the forums Marcus1969, so we can only deal with your issues via the forum and private messaging over the forum. If you wish to speak to the team via another method, you can do that here but as we are speaking now via private message that will be the quickest way to get your issues looked into

Please can you respond with the further details requested. 

Kind Regards,

Steven_L

[Marcus1969]

That link you sent me doesn't help as I'm unable to use the landline and there's no email contact! 

I have responded with all the details you asked for on the private message. 

[Marcus1969]

Hi please respond, I appreciate you need to look into this but I can't be without emergency services due to health reasons and I need to stay in touch.