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hamklav
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Dropped calls

Hi Our landline keeps dropping calls. It happens after about 10/15 mins and regardless of it they are outgoing or incoming. We are in SE58DH. Con you help??

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Forum Team (Retired) Collette_O
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Re: Dropped calls

Hi hamklav,

Welcome to the community.

I am sorry to hear that your landline hasn't been working.  How are things looking after your engineer visit?  I hope all is ok now.  Should you need anything further, give us a shout.

Collette.


Tech fan? Have you read our Digital life blog yet? Check it out


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hamklav
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Re: Dropped calls

Thanks Colette

The engineer diagnosed a crossed wire in the street cabinet, so should be OK now.

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hamklav
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Re: Dropped calls

Hi Colette 

 

sadly the engineers visit didn't help, and calls still drop randomly.

 

In addition broadband speed is very variable from almost nothing to max 80Mbps. The solution the phone help people offer is to pay EVEN MORE for a higher level service. Absurd!

 

speedof.me_history_19-01-06.png

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hamklav
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Re: Dropped calls

Hi

I just looked at the box outside the house and it's hanging off the wall, half open and full of cut wires. Some are joined by connectors and touching them when the phone handset is on produces massive amounts of crackling (but still no line...)

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Forum Team
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Re: Dropped calls

Thank you Hamklav

 

I have sent you a private message to request a few more details to allow us to be able to look in to this further for you.  The private message should appear when selecting the purple envelope icon on the top right of the page. 

 

Thanks 

Nat
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