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geewalt1
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On our wavelength
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Dreadful customer service - how do I complain to senior management

How do I complain to senior management at Virgin? Twice now I've been promised a call back by a manager but they've never materialised. 

My broadband is a joke and Virgin happily take my money but offer no support to fix my issue.

My contact is up for renewal in January and I'll be happy leaving to go elsewhere.

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Emma_C
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Re: Dreadful customer service - how do I complain to senior management

Hi Geewalt1, 

I'm really sorry to hear that you're having some issues with the broadband and you've not had a call back as promised. It's certainly not the level of service we aim to provide. 

 

I've had a look into the back end of things from here and see the team are working hard to resolve this issue for you. 

However should you wish to discuss things further in the meantime then please reply to the personal message I'm sending now and we can help from there. 

Thanks. 

Emma_C - Forum Team
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