With regards to account issues I am afraid they cannot be dealt with in the forum.
Due to the current situation there is a text message only service is available via: 07533051809 Just send a text with the issue you are facing and someone will get back to you as soon as they can. Please bear in mind at this time this service does also have a high load and may take quite some time getting back to you.
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Thanks Mike. I do get the fact that the pandemic has affected responses etc but why can't one ne given the option to do it online. It's that simple. If they have options to upgrade why not an option to downgrade?
Thanks for the number. I have used it before but yet to hear back.