I appreciate waiting to speak to an agent can be frustrating I'm sorry.
The team can help via the text service also if you don't want to wait on the line.
If you did wish to cancel your services we would need a minimum 30 days notice from you, this again would require you to either call or text us.
Cancelling the direct debit and not notifying us of cancellation would not result in a disconnection being booked, and may affect your credit rating.
Alex_Rm