Disconnected virgin media services. Help!

[mnadeem89]

Currently have anytime calls and 125mb internet.

I was due to be disconnected on the 27th of June at midnight.

I called up on the 26th June saying I had not had time to look for new services and no longer wanted to disconnect.  The agent offered to push the disconnection date to which I accepted.

He also offered various deals which were not what I was after and I asked him to go ahead with the extension.    Turns out he didn't go ahead with the extension and my services have been disconnected.  A phone number I had for over 20 years is now lost and my father who has a disability will no longer get his hospital calls!

I tried calling up and they basically said the notes are not on the system. Can someone please help?

[Vikki_M]

Hi mnadeem89

Thank you for your post and welcome back to our community.

I am very sorry to hear the account was disconnected earlier than expected. 

Did the team over the phone today advise on any next steps such as requesting a reconnection of the account?

If so, to set expectations this can take up to 72 hours.

Please pop back to us when you can. 

[mnadeem89]

Hi

Is there anyone that might be able to help with the above. I've been without internet and phone for 4 days now.

[Vikki_M]

Hi mnadeem89,

Thank you for your further post. 

We responded to you here on Wednesday, apologies if you any reason you didn't receive this.

We apologise again that the account was disconnected earlier than expected.

We asked, did the team over the phone today advise on any next steps such as requesting a reconnection of the account?

Please pop back to us when you can.