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Disconnected phone line

Help required - 87 yr old relative has had Virgin line disconnected due to error on Sky/Virgin takeover of line.  I am trying to speak to someone to sort this out but been in an on line chat for 4 hours?? I

I really need to sort this!

 

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Re: Disconnected phone line

Hi SarahA0902,

 

Thanks for posting and welcome to the community. I am sorry to hear of this. Is the account now with Sky or us please? Keep me posted as I do want to get this sorted for you.

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Re: Disconnected phone line

I have managed speak to an agent after 4 hours of being in an online queue!  I actually phoned the sales phone number 😀

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Re: Disconnected phone line

Glad to hear that you could speak to a member of the team. Has your issue now been resolved ?

 

Regards

Steven_L

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