Hi nutineil,
I'm sorry about the Private Message and assistance, in order to help all our customers fairly, we reply to Private Messages once invited in. If you made a public post or thread, it may be that we had not reached your post yet. I've had a look at your post history and it looks like you want the landline voicemail feature to be removed?
I'll send you a Private Message now so I can get your feature removed for you. It allows me to grab some details from you so I can help. Please reply back to it.
Thanks,
Lisa