Disabling Virgin Voicemail

[raduff36]

Virgin has supplied my landline for some years. I have a BT phone set with a perfectly adequate answerphone built in. When the landline was switched to the fibre service last month, my answerphone no longer worked, and was replaced by the much less convenient Virgin voicemail. I want to revert to my own answerphone: can I do this simply. by having the Virgin voicemail switched off (for which it seems I need to phone Virgin)?

[Jodi_S · Accepted solution]

Hi raduff36, 

A warm welcome and thanks for posting on our community forums. We're more than happy to switch off your free Virgin voicemail so you can revert back to your original answer machine that is built into your BT handset.

So I can get our voicemail service removed for you, I will pop you over a private message to take some details from you, please click on the purple envelope to accept the chat.

Kind regards Jodi. 

[Jodi_S]

Thanks for the private message raduff36.

We have requested the removal of the free voicemail. This normally will be removed in 24 hours.

If you have any further issues, please post back through this channel.

Kind regards Jodi.