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Digital switchover

Joining in

My landline phone is now part of the digital switchover.  My telecare 24 alarm is now beside my router in a corner of a bedroom. I can not hear this if I am downstairs so I require this to be back where it was before as I could hear it every where. I would really appreciate it if anybody could help me with this dilemma as my family are worried about this.


Alessandro Volta

Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.

VM should offer to do this free of charge for you as part of the switchover process.

Make sure they make modifications to your phone wiring so you can keep each piece of equipment in its original place (rather than the offer which sometimes crops up on here to move the hub to a different location)

Refer here

Do I need to book a technician visit?

You’ll need to book a free technician visit if...

  • You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
  • You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
  • The Hub and your home phone can’t be placed near each other.

Forum Team
Forum Team

Hi Hume25,

Thanks for using the Community Forums to get this issue with your landline looked into, I am sorry if this has been causing some frustration 😥 

I can see @goslow has already given you some helpful information around how you can do this. 

Could I ask if you're wanting to move the location of your Hub and Telecare 24 alarm to a different location

Or are you looking at doing what Goslow has stated? 

Which ever option you decide we can help with 😊



I would like to move the telecare hub to a more central location away from the virgin router. 

Thank you for the quick reply

Thanks Hume25, 

That's perfect!
I'll send you a Private Message to you now so we can get this sorted. 

Thanks again @goslow for your help 😁


Hi Hume25,

Thanks for chatting with me in our PM's, I am glad we managed to get this booked in for you 🤗

Please let us know how the visit goes!



Thank you very much for all your help Megan