Digital Voice Switchover - 2 phone lines

[Geoghs]

Hi,
Customer service phone line is "busier than usual" (when isn't it?) so hopefully I'll get a quicker answer here 😉

I have phone and broadband package, I also have an additional phone line with its own number. The main phone line comes into the first floor and is distributed around the house from there. This sits next to the router so no problem there (I hope). The second phone line comes into an annex of the house and has nothing to do with the main line.

1) Am I correct in assuming that I will need a second hub (for phone only, no broadband) on the second line?
2) If I need a second hub, how do I go about arranging this and booking a technician to fit it?

Thanks.
James

[Kain_W]

Hi Geoghs,

Thanks for your post and welcome back to the community.

Apologies for any confusion I may create here however are both of the numbers with ourselves?

Let us know,

[Geoghs]

Hi Kain,

Yes they are.

Thanks.

James

[Kain_W]

Thanks for getting back to us on this,

So with the phone lines we should be able to arrange to get this sorted.

For further investigation please expect a PM from myself.

The message will appear within the envelope icon.

Regards,

[WoodruffDJ10]

I think my situation is similar so please can a VM person get in touch?

[Kain_W]

Thanks for your cooperation over PM Geoghs,

The appointment has now been booked in for you.

Do pop back up if you require any further assistance.

All the best,