Digital Telephone Switchover

[Wombat84]

I'm still using a superhub 2, which isn't compatible for the new digital phone adapter. I've been trying all week to get through to arrange an engineer visit without success. The cut off date is tomorrow. Is ther anyway to contact virgin without waiting nearly an hour or when I get through, get cut off?

[Gareth_L]

Hello Wombat84.

Thanks for your first post and welcome to our Community.
Sorry to hear you are having an issue with your switchover. 
I'd like to take a look into this for you and arrange for a new hub to be set up. It will more than likely be a technicians visit. 

Saying that, you should also receive a new hub through a courier. I can check that for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thank you very much for your time Wombat84.

Now we have arranged for the hub to be swapped, Can you please let me know how the service is after the visit.

Gareth_L