Digital Switchover

[ExeterBertie]

I was informed that my home phone would be switched to digital on 6th June.

This does not appear to have happened. The analogue service is still working.

When should I attach the adaptor...? Given that my analogue service will not work once the adaptor is connected.

[Ilyas_Y]

Hey @ExeterBertie, thank you for the post!

The adapter goes in the back of the Virgin Media hub at the top, you will see two ports there for the telephone line, put it in port 1.
Whether or not you have connected the new line, the previous analogue line will cut off on the given date.

Let us know how it goes, kind regards

[ExeterBertie]

The given date was yesterday...I still have my analogue connection.

[ExeterBertie]

If I attach my adaptor 'early' (i.e. before the digital/fibre connection is in place) I will have no connection via analogue. Therefore no home phone....

If this switch was not put into effect yesterday...the 'given' date...then when?

[Ilyas_Y]

@ExeterBertie, thnk you for the reply.

Does the new style of phone line work too? I.e. through the VM hub? This may require a private message - watch out for the purple envelope 🙂

Let us know, thank you.

[ExeterBertie]

As a matter of interest...I have just attached the adaptor. It would appear that both the existing analogue service AND the connection via the hub works too...!!

Really..?

[ExeterBertie]

There is however no 'green flashing' phone icon showing on the Hub3...As per the guide.

[ExeterBertie]

The instructions as per the 'Switchover' leaflet states that the analogue service will be replaced by the digital service. And that the services will not work 'at the same time'. Is this not the case?

I currently seem to have the option of plugging into the wall socket OR the Hub socket.....Phone works either way.

Confused...I certainly am...!

[Ilyas_Y]

Thanks for the reply @ExeterBertie.

The analogue system will be disconnected shortly on the due date and the green light for the telephone icon should appear up after a reboot. Can you confirm if you have done this?

Thanks.

[ExeterBertie]

The 'due' date being YESTERDAY....!!!

I'll try to re-boot the Hub....See if I get a Telephone Icon.

Thanks for your continued attention.