@Terry13 wrote:
Hi ,
i have recieved the letter giving me a date of the 4th may for my switch . due to the possition on my hub and phone system age i will need an engineer to help me . I am a vunerble person who relies on the landline and would therefore very much appriciate some help
thank you
Terry
Do you need VM to provide you with an emergency backup phone for use during phone line outages?
If you need your existing phone extension sockets rewiring to the VM hub, then see below.
Ask VM (via the VM forum team on here, when they reply to this topic) to modify your home phone wiring so you can use your existing landline extension sockets via the phone connection from the VM hub.
VM should offer to do this free of charge for you as part of the switchover process.
Make sure they make modifications to your phone wiring so you can keep each piece of equipment in the same place (rather than the offer which sometimes crops up on here to move the hub to a different location)
Refer here
https://www.virginmedia.com/help/landline/switchover
Do I need to book a technician visit?
You’ll need to book a free technician visit if...
- You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
- You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets. You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
- The Hub and your home phone can’t be placed near each other.
