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davebc4
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Dialling delay

Have been a VM customer for MANY years without probs.

Recently - at the suggestion of the VM engineer - I changed over my home phone to working through my hub. This obviously meant, after 40 years, changing my phone number.

Since this change over - I get a dialling tone, I dial the number, then there is a 6 second delay before I hear a ringing tone.

Didn't have this problem on my old number through cable. VERY frustrating!

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Chris_W1
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Re: Dialling delay

Hi davebc4, thanks for the message and sorry to hear about the issue which you are having. I will send you a private message ^Chris 

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davebc4
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Re: Dialling delay

See my message above for November 2020.

This problem has NOT been resolved and it seems is now being ignored by Virgin Media.

I have raised a complaint but had no response.

I still have this delay before the phone I am calling rings - I have been very patient - it's now over 4 months since I first reported this problem.

 

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Emily_G
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Re: Dialling delay

Thanks for the update, have you responded to the private message thread with Chris so he can continue investigation? ^Em

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davebc4
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Re: Dialling delay

Yes, We contacted each other back and forward but nothing has changed. I have now raised another complaint but no response from VM.

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Emily_G
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Re: Dialling delay

Thanks for confirming, 

 

Are you able to pop him over another message regarding this so he can continue his investigation?

 

Thanks, Emily.

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